We are committed to safeguarding your personal information and ensuring your privacy. In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), we provide you with the option to delete your account and remove all personal data associated with it. Please read the following carefully to understand how you can request account deletion and the implications thereof.

Requesting Account Deletion

To request the deletion of your account, please follow these steps:

1. Submit a Deletion Request

• Email our support team at support@esimlive.com with the subject line “Account Deletion Request”. Include your account details and any relevant information that will help us process your request efficiently.

1. Verification Process

• For security purposes, we will verify your identity to ensure that the request is legitimate. You may be asked to provide additional information or documentation to confirm your identity.

1. Processing the Request

• Once your identity is verified, we will initiate the account deletion process. This process may take up to 15 days to complete. During this period, your account will be temporarily deactivated, and you will not be able to access any services or data associated with it.

Data Deletion and Retention

In compliance with GDPR, CCPA, and other relevant data protection laws, we will permanently delete all personal data associated with your account, including:

• Personal Identifiable Information (PII)
  • Names, addresses, email addresses, phone numbers, etc.
• Account Information
  • Login credentials, account settings, and preferences.
• Usage Data
  • Any activity logs, purchase history, and usage patterns.

Please note that some data may be retained for a limited period if required by law or for legitimate business purposes, such as compliance with legal obligations, fraud prevention, and dispute resolution.

Confirmation of Deletion

You will receive a confirmation email once your account has been successfully deleted. This email will serve as proof that your personal data has been removed from our systems. Please be aware that this action is irreversible; once your account is deleted, it cannot be restored.

Legal Rights and Compliance

We adhere to all relevant data protection regulations to ensure your rights are protected. This includes:

• Right to Erasure under GDPR
  • You have the right to request the deletion of your personal data and obtain confirmation of its removal.
• Consumer Rights under CCPA
  • You have the right to request the deletion of your personal information collected by us.

Contact Information

If you have any questions or require further assistance regarding account deletion, please contact our Data Protection Officer at:

• Email: support@esimlive.com
• Mailing Address: Alienics Inc, F5 – 6045 Creditview Road, Mississauga ON L5V 0B1, Canada

We are dedicated to ensuring that your personal data is handled with the utmost care and respect. Your privacy is our priority.