eSIM – troubleshooting (FAQ’s)

1. How can I use an eSIMLive eSIM to access the internet on my Google Pixel device?

If you’re having trouble getting your eSIMLive connected to the internet on your Google Pixel device after installation, make sure you’ve completed the Access Data setup for your eSIM.
Here’s how to do it:

1. Open the eSIMLive app.

2. Navigate to My eSIMs.

3. Select the specific eSIM you’re setting up.

4. Tap on View Instructions.

5. Follow the Access Data instructions provided.

Before proceeding with the following steps, confirm that the eSIM line is ENABLED and selected for mobile data.

Ensure eSIM Activation and Network Setup:

1. Enable eSIM:

   • Open Settings.

   • Navigate to Network & internet.

   • Tap SIMs.

   • Ensure your eSIM from eSIM Live is enabled. If not, toggle it ON.

2. 
   Enable Mobile Data:

   • Still, in Settings, go to Network & internet.

   • Tap SIMs.

   • Toggle ON Mobile data.

Connect to the Supported Network:

1. Select Network Manually:

   • In Settings, go to Network & internet.

   • Tap SIMs.

   • Select your eSIM from eSIM Live.

   • Disable Automatically select network.

   • Choose the network specified in your eSIM’s Access Data information.

2.  Update APN Settings (if needed):

   • Check if you need to update APN settings by viewing your eSIM Live instructions in the app.

   • Go to Settings > Network & internet > SIMs > Select your eSIM.

   • Tap Access Point Names.

   • Tap the + icon to add a new APN.

   • Enter the new APN provided in the APN field.

   • Label it as eSIM Live in the Name field.

   • Leave other fields blank.

   • Tap the three-dot menu in the upper right corner.

   • Select Save and ensure the added APN is selected.

3.        Enable Data Roaming (if required):

   • If instructed by eSIM Live, enable Data Roaming.

   • Navigate to Settings > Network & internet > SIMs > Select your eSIM.

   • Toggle Roaming ON or OFF based on instructions.

After following these steps correctly, your eSIM Live should now be successfully connected to the internet. For further assistance, feel free to contact our support team, and we’ll gladly assist you.
These steps should guide users through setting up and ensuring connectivity for their eSIM Live on their device.

2. Unable to Delete eSIM Live on Samsung Galaxy S22? Here’s What You Can Do:

If you’re experiencing difficulties removing an eSIM Live profile from your Samsung Galaxy S22 due to a software bug, here are some steps you can take to manage your eSIMs until a fix is released by Samsung:

1. Check for Software Updates:

   • Ensure your device has the latest software updates installed.

   • Go to Settings.

   • Scroll down and tap on Software update.

   • Tap Download and install if an update is available.

2. Remove/Add a Physical SIM:

   • Sometimes inserting or removing a physical SIM can force the SIM manager to reload.

   • Insert the SIM removal pin into the hole to release the tray.

   • Gently pull the tray out from the tray slot.

   • Ensure a physical SIM is in the tray.

   • Insert the tray back into the tray slot.

3. Restart Your Device:

   • Restarting your device can resolve various technical issues.

   • Press and hold the side key and the volume down button simultaneously.

   • Tap Restart.

   • Tap Restart again to confirm.

4. Reset Network Settings:

   • Resetting network settings will erase saved Wi-Fi networks, mobile data settings, and Bluetooth connections.

   • Go to Settings.

   • Scroll down and tap General Management.
     These steps should help you manage your eSIM Live on your Samsung Galaxy S22 until Samsung releases a software update to address the issue of deleting eSIM profiles. If you continue to experience problems, consider contacting Samsung support for further assistance.

3.  If you encounter an error when trying to install an eSIM Live on your device, it may indicate that your device is network-locked.
Here’s how you can check and resolve this issue:

1. Check Device Lock Status:

   • Open Settings.

   • Tap on General and then select About.

   • Look for the section related to carrier lock.

   • If you see a message stating “No SIM restrictions,” your device is unlocked and should be able to use eSIMs without issues.

2. Contact Your Carrier:

   • If you don’t see the message indicating any SIM restrictions, your device may be locked to a specific carrier.

   • Contact your current carrier to request unlocking of your device.

   • Once unlocked, you should be able to install and use eSIM Live without any problems.

3. Contact Support:

   • If you have confirmed that your device is unlocked but still encounter issues with eSIM Live, please reach out to our support team for further assistance.

Ensuring your device is unlocked is crucial for successfully using eSIM Live. If you need additional help or clarification, don’t hesitate to get in touch with our support tea

4. What if your eSIM Live is stuck activating on your iOS device?
don’t worry, there are steps you can take to resolve this issue:

1. Understanding the Activation Process:

   • Sometimes, an eSIM Live can appear stuck on “activating” if you’ve installed it but haven’t yet reached your destination country/region.

   • Rest assured that the eSIM Live is fully installed, even if it shows “activating” or “activation failure.”

2. Network Coverage Needed:

   • The activation process typically completes once you arrive at your destination and your device connects to the local network coverage.

3. Using Non-Network Dependent Features:

   • While the eSIM Live shows “activating,” you should still be able to use other device features that don’t require network connectivity.

4. Wait Until Arrival:

   • Upon reaching your destination and entering a network coverage area, the eSIM Live should activate successfully.
     Here are some screenshots for reference.

5. Contact Support if Needed:
   

   • If you encounter persistent issues or have questions, please reach out to our support team. We’re here to assist you.

Rest assured, your eSIM Live will activate once you’re in the appropriate network area. If you need further assistance, feel free to get in touch with our support team for personalized help.

5. If you’re encountering the ‘Unable to Complete Cellular Plan Change’ error message with your eSIM Live.
it typically indicates an installation issue due to several possible reasons:

1. Exceeded eSIM Limit:

   • eSIM Live devices can support multiple eSIMs, but the number you can have active simultaneously may vary by device model. For instance, iPhones can typically store between 5 to 10 eSIMs depending on storage capacity.

   • If you’ve reached the maximum eSIM storage on your device, you’ll need to remove old eSIMs. You can find instructions on how to remove eSIMs here: How to Remove an eSIM from Your Device.

2. Cellular/Mobile Data Disabled:

   • Ensure that cellular or mobile data is enabled in your device’s settings.

3. Duplicate eSIM Installation:

   • Attempting to install an eSIM that’s already installed can lead to this error. Most eSIMs can only be installed once.

   • Verify if the eSIM is already installed on your device by going to Settings > General > About and checking for the ICCID (a 20-digit number starting with 89XXXXXXXXXXXXXXXXXX and ending with a random extra number).

4. Installation in Poor Connectivity Conditions:

   • Issues may arise if you try to install the eSIM using a weak or unreliable internet connection, such as the ship’s Wi-Fi or public Wi-Fi.

   • If the problem persists, please contact our support team for assistance.

Addressing these factors should help resolve the ‘Unable to Complete Cellular Plan Change’ error with your eSIM Live. For detailed instructions specific to your eSIM installation, refer to the eSIM installation page provided. If you continue to experience issues, our support team is ready to assist you further.

6. How can I get online using an eSIM Live on a Samsung Galaxy device?
If you’re having trouble connecting your eSIM Live to the internet on a Samsung Galaxy device after installation, please ensure you’ve completed the following Access Data steps for your eSIM Live:

1. Open the eSIM Live app.

2. Navigate to My eSIMs.

3. Select the eSIM you wish to install.

4. Tap View Instructions to find the Access Data details. 

Before proceeding, ensure your eSIM line is enabled and set up for mobile data:

1. Go to Settings.

2. Tap Connections.

3. Select SIM card manager.

4. Confirm that your eSIM is enabled. If not, toggle it ON.

5. Tap Mobile data and choose your eSIM.

Connect to the designated network:

1. Go to Settings.

2. Tap Connections.

3. Select Mobile networks.

4. Tap Network operators.

5. Choose your eSIM.

6. Disable Select automatically.

7. Select the network specified in your eSIM Live’s Access Data information.

Following these steps correctly should ensure your eSIM Live is successfully connected to the internet. If you require further assistance, please don’t hesitate to contact our support team for help.

7. I am encountering a “PDP Authentication Failure” with my eSIM Live.
If you encounter a “PDP Authentication Failure” with your eSIM Live, it could be related to your settings or the status of your eSIM data. Please check the following:

• Ensure the APN is correctly configured as per the details provided on your eSIM installation page (all lowercase and without spaces).

• Verify that there is remaining data available on your eSIM. If there is no data left, attempting to connect may result in this error.

• Confirm that you are connected to the recommended network as specified on your eSIM installation page.

To access your eSIM installation details, go to My eSIMs > Details > Install eSIM in the eSIM Live app and scroll down the page.

If the issue persists after checking these points, please try resetting your network settings:

1. Navigate to Settings on your device.

2. Go to General.

3. Tap Reset.

4. Select Reset Network Settings.

5. Restart your device afterward.

Please note that resetting network settings will clear existing Wi-Fi networks and passwords, cellular settings, VPN configurations, and APN settings.

If you continue to experience difficulties, please reach out to us for further assistance. Feel free to contact support if you have any questions or need additional help.

8. Can I use iMessage with my eSIM Live?

Yes, you can use iMessage with your eSIM Live. Please note that you may need to reset iMessage after installing your eSIM Live. Follow these steps:

1. Open Settings on your device.

2. Tap on Messages.

When you no longer need your eSIM Live and wish to switch back to your primary SIM, follow these steps:

1. Open Settings on your device.

2. Tap on Messages.

3. Go to Send & Receive and ensure your phone number is selected again.

For more information, please refer to our video below:

If you have any questions, please feel free to contact support.

9. How can I get online using an eSIM Live on an iOS device?
If you encounter difficulties connecting your eSIM Live to the internet on an iOS device after installation, please ensure that you have completed the Access Data steps for your eSIM Live. You can find them in your eSIM Live account:

1. Open the eSIM Live app.

2. Tap My eSIMs.

3. Select the eSIM you want to install.

4. Tap View Instructions.

5. Look for Access Data instructions.

Before proceeding with the following steps, confirm that the eSIM line is enabled and selected for cellular/mobile data:

1. Go to Settings.

2. Tap Cellular or Mobile.

3. Tap your eSIM.

4. Ensure that the eSIM is enabled. If not, toggle it ON.

5. Tap Cellular or Mobile Data and select your eSIM.

Connect to the Supported Network:

1. Go to Settings.

2. Tap Cellular or Mobile.

3. Tap your eSIM.

4. Tap Network Selection.

5. Disable Automatic.

6. Select the network specified in your eSIM Live’s Access Data information.

Update the APN settings (if necessary):

1. Check if you need to modify the APN on your device by opening the eSIM Live app and viewing your eSIM instructions.

2. Go to Settings.

3. Tap Cellular or Mobile.

4. Tap your eSIM.

5. Tap Cellular or Mobile Data Network.

6. Enter the APN in the APN fields.

7. Leave the other fields blank.

Enable Data Roaming (if necessary):

1. Check if you need to enable Data Roaming on your device by opening the eSIM Live app and viewing your eSIM instructions.

2. Go to Settings.

3. Tap Cellular or Mobile.

4. Tap your eSIM.

Following these steps should help you successfully connect your eSIM Live to the internet. If you need further assistance, please contact our support team.  

10.  I can’t scan my QR Code

If you cannot scan the provided QR code, you can install the eSIM Live by entering the eSIM installation details manually. Here’s how to do it for both iOS and Android devices:

On iOS:

1. Go to the My eSIMs tab to find your Manual Installation details via the app or the website.

2. Open Settings on your device.

3. Go to Cellular or Mobile Data.

4. Select Add Cellular Plan.

5. Choose Enter Details Manually. You will need to provide:

   • SM-DP+ Address

   • Activation Code

   • Confirmation Code (if available)

6. Turn on your eSIM under Cellular/Mobile Plan.

7. Select your eSIM for Cellular/Mobile data.

8. Enable Data Roaming (Please disable your primary line to avoid roaming charges from your carrier when overseas).

9. If required, set up an APN (Access Point Name) on your device. The APN details can be found in the eSIM installation instructions.

On Android:

1. Go to the My eSIMs tab to find your Manual Installation details via the app or the website.

2. Open Settings on your device.

3. Tap Network & Internet.

4. Tap the Add icon next to Mobile Network.

5. Tap Next when asked, “Don’t have a SIM card?”.

6. Select Enter Code Manually. You will need to enter the QR code information (SM-DP+ Address) available on the Manual Installation tab of your eSIM installation page.

7. Turn on your eSIM under Mobile Network.

8. Enable Mobile Data.

9. Enable Data Roaming (Please disable your primary line to avoid roaming charges from your carrier when overseas).

10. If required, set up an APN (Access Point Name) on your device. The APN details can be found in the eSIM installation instructions.

If you have any questions, please feel free to contact support.

11. What should I do if my device is locked to a specific network or carrier?
If you purchased your device through a mobile network provider or carrier, it might be locked to that specific network. This means your provider has set restrictions on your device, limiting its ability to connect to other networks.

You cannot install an eSIM Live if your device is network- or carrier-locked. To use an eSIM Live, you will need to contact your mobile network provider or carrier to unlock your device.

If your device has been recently unlocked, your carrier may have temporarily disabled eSIM support as a security measure. In such cases, please contact your mobile network provider or carrier to override these security settings.

If you have any questions, please contact our support team. We’ll be happy to assist you.

12. I’m encountering the error message “This code has expired
When you encounter this error message while attempting to activate an eSIM on eSim live, it usually means the eSIM has already been registered or the QR code scan was incomplete due to a weak connection. To verify whether the eSIM has been successfully activated, please follow these steps:

1. Access Settings.

2. Navigate to General.

3. Select About and scroll down.

4. If the eSIM is activated and operational, you should see the ICCID [NUMBER] along with an additional digit, provided the eSIM line is “On” in your Cellular Plans.

Please be aware that reinstalling a removed eSIM is not feasible. However, if you are installing an eSIM for the first time, encountering this error may result from a weak connection, enabled VPN, or multiple eSIMs already on your device. To ensure a successful eSIM installation, please follow these steps:

• Disable any VPN settings.

• Verify you have a strong and stable internet connection.

• Remove any unused eSIM profiles.

• Ensure your device’s software is updated to the latest version.

• Attempt to install the eSIM using a different installation method.

If you require further assistance, please don’t hesitate to reach out to us.

13. My network on eSImLive is really slow right now.

If you’re encountering slow network speeds on eSim live, several factors could be affecting your connection. It could be due to coverage limitations, network congestion, or how your local carrier prioritizes traffic.

However, sometimes slow speeds can occur if your eSIM isn’t set up correctly, especially if you need to manually add or update your APN settings. If you’re experiencing sluggish performance, please ensure you’ve followed all the instructions provided during your eSIM activation:

• Verify and configure your APN settings if necessary.

• Temporarily switch your device to 3G mode.

If you continue to experience slow speeds after these steps, you can try the following:

• Switch your device to 3G mode (if supported).

• Toggle airplane mode on and off.

• If your eSIM supports multiple networks, try selecting a different network to see if it improves your connection quality.

For further assistance or questions, please don’t hesitate to contact our support team.

14. What should I do if the eSIM activation process is stalled on my iOS device with eSIM LIVE?

Sometimes, an eSIM activation can stall on an iOS device with eSIM LIVE. This typically occurs when the eSIM is installed but you haven’t yet reached your destination country/region. Rest assured, the eSIM is fully installed even if it shows “activating” or “activation failure.” The activation will complete once you arrive at your destination and are within network coverage. Here are some screenshots for your reference.


Remember, despite the eSIM showing as “activating,” you should still be able to use features that do not require network connectivity. Upon reaching your destination and entering the network coverage area, the eSIM should activate successfully, allowing you to start using it.
If you have any questions, please feel free to contact our support team, and we’ll be happy to help!

Getting Start with eSIM 

How to Install an eSIMLive eSIM Manually on Your Samsung Galaxy Device

Not all Samsung Galaxy devices are compatible with eSIM, so it’s important to verify that your device supports eSIM functionality before proceeding. Follow the instructions in this article to determine if your Samsung Galaxy device supports eSIMs and is carrier-unlocked.

After confirming that your Samsung Galaxy device supports eSIMs and is connected to a reliable internet connection, you can follow these steps to set up an eSIM.

I. Installation

1. Open the eSIMLive app.

2. Tap on “My eSIMs.”

3. Select the eSIM you want to install.

4. Tap on “View Instructions.”

5. Choose “Manual.”

        (phone images)

6. Swipe down and open “Settings.”

7. Tap “Connections.”

8. Tap “SIM manager.

9. Tap “Add eSIM.”

10. Select “Scan QR code.”

11. Choose “Enter activation code.” 

(phone images)

12. Copy the Activation Code from the eSIMLive app and paste it into the Activation Code field.

13. Tap “Done.”

14. Tap “Add.”

15. Wait a few minutes for your eSIM to activate.

 (phone images)

After completing these steps, the installation page will close. Follow any additional instructions on the eSIM installation page to ensure your connectivity is properly set up.

II. Accessing Data

1. Go to “Mobile data.”

2. Select your eSIM.

 (phone images)

3. Check if you need to enable Data Roaming by reviewing the instructions in the eSIMLive app.

4. Return to “Connections.”

5. Tap “Mobile networks.”

6. Toggle “Data Roaming” ON or OFF as needed.

(phone images)

7. Determine if an APN update is required by checking the eSIMLive app’s instructions.

   • If the APN field shows “The APN is set automatically,” no changes are necessary.

   • If the APN field contains text, update the APN manually.

8. Return to “Connections.”

9. Tap “Mobile networks.”

10. Select “Access Point Names.”

11. Tap “Add.”

12. Input the new APN information.

13. Tap “OK.”

14. Label the APN as “eSIMLive” in the Name field.

15. Leave the other fields empty.

16. Tap the three-dot menu in the upper right corner.

17. Tap “Save.”

 (phone images)

Your eSIM should connect to a compatible mobile network automatically. For a visual guide, watch the video tutorial on Samsung Galaxy eSIM installation here: 

   (YT Video Link)

For additional support, please contact our team, and we’ll be glad to assist.

Installing an eSIMLive eSIM via QR Code on Your Samsung Galaxy Device

Before you start, make sure your Samsung Galaxy device supports eSIMs and is carrier-unlocked. Verify this by following the steps in our article to check eSIM compatibility.

After confirming that your device supports eSIMs and is connected to a reliable internet connection, you can follow these steps to set up an eSIM.

I. Installation

1. Open the eSIMLive app.

2. Tap on “My eSIMs.”

3. Select the eSIM you want to install.

4. Tap on “View Instructions.”

5. Choose “QR Code.”

6. Take a screenshot of the QR Code.

7. Swipe down and open “Settings.”

8. Navigate to “Connections.”

9. Tap on “SIM manager.”

10. Tap “Add eSIM.”

11. Select “Scan QR code.”

12. Tap the Gallery/Photos icon.

13. Choose the QR Code screenshot you took.

14. Tap “Done.”

15. Tap “Add.”

16. Wait a few moments for the eSIM to activate.

17. After completing these steps, the installation page will close. Follow any additional instructions on the eSIM installation page to finalize your connectivity setup.

II. Accessing Data

1. Go to “Mobile data.”

2. Select your eSIM.

3. Check if Data Roaming needs to be activated by reviewing the eSIMLive app and your eSIM instructions.

4. Return to “Connections.”

5. Select “Mobile networks.”

6. Toggle “Data Roaming” ON or OFF as required.

7. Verify if an APN update is necessary by referring to the eSIMLive app’s instructions.

   • If the APN field shows “The APN is set automatically,” no changes are needed.

   • If there’s text in the APN field, update it manually.

8. Return to “Connections.”

9. Select “Mobile networks.”

10. Tap “Access Point Names.”

11. Tap “Add.”

12. Enter the new APN details.

13. Tap “OK.”

14. Name the APN as “eSIMLive” in the Name field.

15. Leave the other fields empty.

16. Tap the three-dot menu in the top right corner.

17. Tap “Save.”

Your eSIM should connect to a supported mobile network automatically. For detailed instructions, you can also refer to the video guide for Samsung Galaxy QR code eSIM installation.

   (YT Video Link)

If you need further assistance, please contact our support team, and we’ll be happy to help.

How to Install an eSIMLive eSIM Directly on Your Samsung Galaxy Device

Before starting, verify that your Samsung Galaxy device supports eSIMs and is carrier-unlocked. Check our guide to confirm compatibility and ensure your device is ready.

Once you’ve confirmed that your device supports eSIMs and you have a stable internet connection, follow these steps to install your eSIM:

I. INSTALLATION

1. OPEN the eSIMLive app.

2. TAP on My eSIMs.

3. TAP the eSIM you wish to install.

4. TAP on “View Instructions.”

5. TAP “Direct.”

6. TAP “Install eSIM.”

(phone images)

7. TAP “Allow.”

8. WAIT a few minutes for your eSIM to activate.

(phone images)

After these steps, you’ll receive a confirmation indicating that your eSIM has been successfully installed. Follow any additional instructions on the installation page to ensure proper connectivity.

II. ACCESSING DATA

1. GO TO “Settings.”

2. TAP “Connections.”

3. TAP “SIM manager.”

(phone images)

4. TAP “Mobile data.”

5. SELECT your eSIM.

6. CHECK if you need to enable Data Roaming by consulting the eSIMLive app and reviewing the provided instructions.

7. RETURN TO “Connections.”

(phone images)

8. TAP “Mobile networks.”

9. TOGGLE “Data Roaming” ON or OFF as necessary.

10. CHECK if an APN update is required by checking the eSIMLive app instructions.

    • If the APN field shows “The APN is set automatically,” no further action is needed.

    • If there is text in the APN field, update the APN manually.

11. RETURN TO “Connections.”

12. TAP “Mobile networks.”

13. TAP “Access Point Names.”

14. TAP “Add.”

15. ENTER the new APN details.

16. TAP “OK.”

17. ENTER “eSIMLive” as the label for the APN in the Name field.

18. LEAVE the other fields empty.

19. TAP the three-dot menu in the upper right corner.

20. TAP “Save.”

Your eSIM should connect to a supported mobile network automatically.

For further assistance, please contact our support team, and we’ll be glad to help.

How to Install an eSIMLive eSIM via QR Code on Your iOS Device

Before you start, ensure that your iOS device supports eSIMs and is carrier-unlocked. Check this guide to confirm your device is compatible with eSIM technology.

Once you’ve confirmed that your device supports eSIMs and you’re connected to a stable internet connection, follow these steps to set up your eSIM:

I. Installation

1. Open the eSIMLive app.

2. Tap “My eSIMs.”

3. Select the eSIM you want to install.

4. Tap “View Instructions.”

5. Tap “QR Code.”

6. Tap “Share QR Code,” then Tap “Save Image.”

7. Exit the eSIMLive app and Go to Settings.

8. Tap “Cellular” or “Mobile.”

9. Tap “Add eSIM.”

10. Tap “Use QR Code.”

11. Tap “Open Photos.”

12. Select the saved QR code image.

13. Tap “Continue” twice.

14. Wait a few minutes for your eSIM to activate.

15. Tap “Done.”

16. Add a Cellular/Mobile Plan Label to the newly installed eSIM.

17. Tap “Secondary.”

18. Enter “eSIMLive” or your preferred label.

19. Tap “Done.”

20. Tap “Continue.”

21. Select your Primary line for calls and text messages.

22. Tap “Continue.”

23. Select your Primary line for iMessage & FaceTime.

24. Tap “Continue.”

25. Select your eSIMLive eSIM for Cellular/Mobile Data.

26. Ensure that “Allow Cellular Data Switching” is turned off.

27. Tap “Continue.”

After completing these steps, the installation page will close. Follow any additional instructions provided on the installation page to finalize your connectivity.

II. Accessing Data

1. Tap your eSIM.

2. Ensure that the eSIM is enabled. If not, toggle “Turn On This Line.”

3. Check if Data Roaming needs to be enabled by opening the eSIMLive app and reviewing the eSIM instructions.

4. Toggle Data Roaming ON or OFF as needed.

5. Go to Cellular or Mobile Settings.

6. Tap “Cellular” or “Mobile Data” and select your eSIM.

Your eSIM should connect to a supported mobile network automatically.

How to Set Up an eSIMLive eSIM on Your iOS Device

Before You Start: Ensure your iOS device is compatible with eSIM technology and not locked to a specific carrier. Also, verify that your device is connected to a reliable internet connection.

I. INSTALLATION

1. OPEN the eSIMLive app.

2. SELECT My eSIMs.

3. CHOOSE the eSIM you wish to install.

4. TAP View Instructions.

5. TAP Manual.

6. EXIT the eSIMLive app, then GO to Settings.

7. TAP Cellular or Mobile.

8. TAP Add eSIM.

9. TAP Use QR Code.

10. TAP Enter Details Manually.

11. From the eSIMLive app, COPY the SM-DP+ Address and paste it into the SM-DP+ Address field.

12. COPY and PASTE the Activation Code and Confirmation Code (if required).

13. TAP NEXT.

14. TAP Continue twice.

15. WAIT a few minutes while your eSIM activates.

16. TAP Done.

17. ADD a label to the new Cellular/Mobile Plan.

18. TAP Secondary.

19. ENTER eSIMLive or your chosen label.

20. TAP Done.

21. TAP Continue.

22. CHOOSE your Primary line for calls and messages.

23. TAP Continue.

24. CHOOSE your Primary line for iMessage & FaceTime.

25. TAP Continue.

26. SELECT your eSIMLive eSIM for Cellular/Mobile Data.

27. MAKE SURE Allow Cellular Data Switching is turned off.

28. TAP Continue.

Once these steps are completed, the installation page will close. Follow any additional instructions on the eSIM installation page to confirm proper setup.

II. ACCESSING DATA

1. GO to Settings.

2. TAP Cellular or Mobile.

3. SELECT your eSIMLive eSIM.

(phone images)

4. ENSURE the eSIM is active. If not, toggle Turn On This Line.

5. CHECK if Data Roaming needs to be enabled by referring to the eSIMLive app for instructions.

6. TOGGLE Data Roaming ON or OFF as needed.

7. RETURN to Cellular or Mobile Settings.

8. TAP Cellular or Mobile Data and select your eSIMLive eSIM.

Your eSIM should connect automatically to a supported network.

For additional support, contact our help team, and we’ll be glad to assist.

How to Install an eSIMLive eSIM on Your iOS Device

Before getting started, make sure your iOS device is eSIM-compatible. Verify that your device supports eSIMs and is carrier-unlocked. Once confirmed and connected to a reliable internet connection, follow these steps to set up your eSIMLive eSIM:

I. INSTALLATION

1. LAUNCH the eSIMLive app.

2. TAP on My eSIMs.

3. SELECT the eSIM you wish to install.

4. TAP View Instructions.

5. CHOOSE Direct.

6. TAP Install eSIM.

7. PROCEED by tapping NEXT through the step-by-step guide.

8. TAP Continue twice.

9. WAIT a few minutes for the eSIM to activate.

10. TAP Done.

11. ASSIGN a label to your newly installed eSIM.

12. TAP Secondary.

13. ENTER eSIMLive or your preferred name.

14. TAP Done.

15. TAP Continue.

16. CHOOSE your Primary line for calls and text messages.

17. TAP Continue.

18. CHOOSE your Primary line for iMessage & FaceTime.

19. TAP Continue.

20. SET your eSIMLive eSIM for Cellular/Mobile Data.

21. MAKE SURE Allow Cellular Data Switching is turned off.

22. TAP Continue.

After following these steps, you’ll receive a confirmation that the eSIM has been successfully installed. Refer to the eSIM installation page for additional connectivity instructions.

II. ACCESSING DATA

1. GO TO Settings.

2. TAP Cellular or Mobile.

3. SELECT your eSIMLive.

4. ENSURE the eSIM is enabled. If not, toggle Turn On This Line.

5. VERIFY if you need to enable Data Roaming by checking the eSIMLive app for instructions.

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6. TOGGLE Data Roaming ON or OFF as needed.

7. RETURN to Cellular or Mobile Settings.

8. TAP Cellular or Mobile Data and select your eSIMLive.

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9. Your eSIMLive should automatically connect to the appropriate mobile network.

For visual guidance, you can also watch our video and follow the iOS eSIM installation instructions.

If you require further assistance, please contact our support team, and we’ll be glad to help.

How to Verify if Your Android Device Supports eSIM

To determine if your Android device supports eSIM technology, you need to check whether the manufacturer has included eSIM functionality. Although you can use a list of eSIM-compatible devices for a preliminary check, some devices listed as eSIM-capable may not actually support it due to regional variations or restrictions imposed by carriers.

Follow these instructions to verify eSIM support on your Android device. Please note that these steps might differ based on your specific device model. For the most reliable confirmation, consult your device manufacturer, vendor, or primary carrier.

For Samsung Galaxy Devices:

1. Open the Settings app.

2. Select Connections.

3. Choose SIM Manager.

4. If you find an option to Add eSIM, your device most likely supports eSIM technology.

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For Google Pixel Devices:

1. Open the Settings app.

2. Tap on Network & Internet.

3. Press the + sign next to SIMs.

4. If you see a “Download a SIM instead?” option on the Connect to mobile network page, your device is equipped to handle eSIM.

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For Other Android Devices:

1. Dial *#06# and initiate the call.

2. If your device supports eSIM, you should see the eSIM unique identification number (EID).

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How to Check if Your Device is Carrier-Unlocked:

1. Remove your SIM card.

2. Insert a SIM card from a different carrier.

3. Observe if the carrier name on your home screen changes.

4. Attempt to make a call.

If the call connects, your phone is unlocked. If it doesn’t, your phone is likely locked to the original carrier. You might also see a message indicating the phone is locked.

For more detailed assistance or to confirm eSIM compatibility, contact your device manufacturer, vendor, or primary carrier.

Should you have any further questions, please don’t hesitate to reach out to our support team. We’re here to assist you!

How to Set Up an eSIM on Your Samsung Galaxy Device

1. Preparation

1. Log in to your eSIMLive account.

2. Navigate to My eSIMs.

3. Select the Details button for the eSIM you wish to install.

4. Tap Install eSIM/Access Data.

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5. Choose your preferred setup method: Direct, QR Code, or Manual. If you opt for QR Code or Manual, use another device to display the QR code or copy the installation code.

2. Direct Installation

1. Open the eSIMLive app and go to My eSIMs.

2. Select the Details button for the eSIM you want to install.

3. Tap Install eSIM/Access Data.

4. Choose Direct, then Tap Install eSIM.

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5. Tap Allow.

6. After the eSIM is successfully installed, open Settings.

7. Select Connections.

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8. Tap SIM manager.

9. Tap Mobile data and choose the eSIM you installed.

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3. Manual Installation

1. Open Settings.

2. Select Connections.

3. Tap SIM Manager.

4. Tap Add eSIM.

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5. Choose Scan QR code from service provider.

6. Tap Enter activation code.

7. Input the activation code from the eSIM details in the eSIMLive app.

8. Tap Connect.

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9. Tap Add.

10. Once installed, you will be taken to the Settings page.

11. Scroll down and tap Mobile data.

12. Choose the eSIM you installed.

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4. QR Code Installation

1. Open Settings.

2. Select Connections.

3. Tap SIM Manager.

4. Tap Add eSIM.

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5. Choose Scan QR code from service provider.

6. Scan the QR code displayed in the eSIM details in the eSIMLive app.

7. Tap Add.

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8. Once the eSIM is installed, you will be directed to the Settings page.

9. Scroll down and tap Mobile data.

10. Select the eSIM you installed.

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Your eSIM should now be set up on your Samsung Galaxy device.

If you need any assistance, don’t hesitate to reach out to our support team—we’re here to help!

Setting Up an eSIM on Your Google Pixel Device

1. Preparation

1. Log in to your eSIMLive account.

2. Navigate to My eSIMs.

3. Click the Details button for the eSIM you wish to install.

4. Select Install eSIM/Access Data.

5. Choose your preferred installation method: Direct, QR Code, or Manual. For the QR Code or Manual, use another device to display the QR code or copy the installation code.

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2. Direct Installation

1. Open the eSIMLive app and navigate to My eSIMs.

2. Click the Details button for the eSIM you want to install.

3. Select Install eSIM/Access Data.

4. Choose Direct, then Tap Install eSIM.

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5. Tap Yes.

6. After the eSIM is successfully installed, open Settings.

7. Select Network & Internet.

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8. Tap the eSIM you installed.

9. Enable the toggles for Mobile Data and Roaming.

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3. QR Code Installation

1. Open Settings and select Network & Internet.

2. Tap the + icon next to SIMs.

3. Select Download a SIM Instead?

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4. Tap Next and scan the QR code found in the eSIM details in the eSIMLive app.

5. Tap Download to begin the eSIM installation.

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6. Once the eSIM download is complete, return to Settings.

7. Activate the toggle button to ensure the eSIM is active.

8. Enable the toggles for Mobile Data and Roaming.

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4. Manual Installation

1. Open Settings and select Network & Internet.

2. Tap the + icon next to SIMs.

3. Select Download a SIM Instead?

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4. Tap Next, then choose Need help?

5. Tap Enter it manually and input or paste the code from the eSIM details in the eSIMLive app.

6. Tap Continue to complete the eSIM installation.

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7. Once installed, open Settings.

8. Activate the toggle button to make sure the eSIM is active.

9. Enable the toggles for Mobile Data and Roaming.

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Your eSIM profile should now be active on your Google Pixel device.

If you have any questions or need further assistance, don’t hesitate to contact our support team—we’re here to help!

How to Determine if Your iOS Device Supports eSIM

The ability of your device to use eSIM technology depends on whether it includes eSIM functionality. We provide a list of devices that are known to be eSIM-compatible for your convenience.

Some models released in certain regions may not support eSIM, or the carrier from which you purchased the device may not offer eSIM support.

To check if your iOS device supports eSIM, follow these steps. Note that these steps might differ slightly based on your device model. For the most accurate information, check with your device manufacturer, vendor, or primary carrier.

For iPhone:

1. Open the Settings app and select General.

2. Tap About.

3. Tap the Model Number until it switches to an AXXXX format.

4. Verify that your iPhone’s Model Number is not associated with a Chinese region. This information can be found [here](link to the source).

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5. If your iPhone’s model number is not from mainland China, Hong Kong, or Macao, your device should be compatible with eSIM. Next, determine if your iPhone is carrier-locked or unlocked:

   • Open the Settings app and select General.

   • Tap About.

   • Scroll down to find the Carrier Lock section. Your iPhone is unlocked if it displays “No SIM restrictions.”

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For iPad:

1. Open the Settings app and select General.

2. Tap About.

3. Tap the Model Number until it displays an AXXXX format.

4. Verify that your iPad’s Model Number is not from a Chinese region. Check this information [here](link to the source).

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5. If your iPad’s model number is not associated with mainland China, Hong Kong, or Macao, your device should support eSIM, assuming it also supports cellular functionality.

If you’re uncertain about your device’s eSIM compatibility, consult with your device manufacturer, vendor, or primary carrier for confirmation.

For any additional questions or support, feel free to reach out to our support team—we’re here to assist!

What to Do When an eSIM is Out of Stock

Occasionally, our eSIMs may be unavailable for purchase. If the eSIM you want is out of stock, you can sign up to be notified when it’s back in stock.

1. Go to the eSIMLive website or open the eSIMLive app on your device.

2. Find the eSIM you want to buy. If it’s out of stock, it will be greyed out and marked as eSIM Out of Stock.

3. Tap eSIM Out of Stock.

4. Tap Notify When Available to get a push notification when the eSIM is back in stock. To receive an email notification as well, switch the toggle ON.

5. Tap Notify Me.

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If you have enabled notifications and wish to stop them, follow these steps:

1. Visit the eSIMLive website or open the eSIMLive app on your device.

2. Select the eSIM for which you’re receiving notifications.

3. Tap eSIM Out of Stock.

4. Tap Don’t Notify Me.

5. Tap Don’t Notify.

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If you need any assistance or have further questions, feel free to reach out to our support team—we’re here to help!

Is there an eSIM for my desired country?

Chances are, we have the eSIM you’re looking for! eSIMLive provides coverage in over 200 countries and regions. Simply visit our homepage or download the eSIMLive app for free from the Apple App Store (iOS) or Google Play Store (Android). Enter your desired country to view the available eSIM plans.

For any inquiries or further assistance, please don’t hesitate to contact our support team.

How to Enable eSIM on an iPhone or iPad in Turkey

Certain iPhones and iPads purchased in Turkey may have eSIM disabled by default. If you bought and activated your device after June 23, 2020, your eSIM should be automatically activated during setup, so these steps won’t be necessary. If your eSIM isn’t enabled, please contact your mobile carrier for assistance.

The following steps will guide you through activating your eSIM on devices purchased before June 23, 2020. Be aware that this process requires a device reset, so make sure to back up your data first.

1. Back up your device and update it to the latest version of iOS or iPadOS.

2. Navigate to Settings > General > Transfer or Reset.

3. Select Erase All Content and Settings.

4. Enter your passcode or Apple ID password when prompted, and confirm that you want to erase your device.

5. Once the erase is complete, restore your iPhone or iPad from your backup.

After completing these steps, you can proceed to set up an eSIM on your iPhone or iPad.

Additionally, Turkish regulations require that the device’s IMEI be registered with the Central Equipment Identity Register (CEIR) of Turkey if you plan to use roaming data services for 91 days (accumulated) or more within a 120-day period. Please contact CEIR for further details.

If you have any questions or need further assistance, feel free to reach out to our support team.

How to Save Your eSIM Instructions for Later

You can install your eSIM either before or after you arrive at your destination. The best time to install your eSIM depends on its activation policy. Please refer to “When can I install my eSIM?” for more information on your eSIM’s activation policy.

After installing the eSIM, you need to complete the Access Data Steps (My eSIMs > Details > Install eSIM/Access Data).

If you prefer to set up your eSIM later, it’s important to have the Access Data Steps available. You can save these instructions to your mobile device by following these steps:

Local and Regional eSIMs:

1. Navigate to “My eSIMs” and select “Details.”

2. Tap “Install eSIM/Access Data.”

3. Tap the three dots in the upper right corner.

4. Choose “Save a Screenshot.”

Global eSIMs:

1. Navigate to “My eSIMs” and select “Details.”

2. Tap “Install eSIM/Access Data.”

3. Tap the three dots in the upper right corner.

4. Choose “Save a Screenshot.”

5. Select your next destination country to save the settings accordingly.* *APN settings may vary depending on the country, so it’s important to choose the correct destination to save the Installation/Access Data steps accurately.

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Your Installation/Access Data Steps will be saved on your device for future use, allowing you to complete the setup and start using your eSIM whenever you’re ready.

If you have any questions, please contact our support team—we’re here to help!

How to Install and Set Up an eSIM on Your iOS Device

To ensure a smooth eSIM installation and setup, please make sure of the following:

1. Your device supports eSIM and is unlocked for any network. (Refer to “What devices support eSIM?” and “How to check if my iOS device is eSIM compatible and carrier unlocked?”)

2. You have a stable internet connection, preferably WiFi, to properly download the eSIM.

Below are the step-by-step instructions. You may also find our iOS installation video guide helpful.

There are three methods to install an eSIM on your device:

1. Direct method

2. QR Code method

3. Manual method

This guide will cover both the QR Code and Manual methods.

I. Preparation

1. Log in to your eSIMLive account.

2. Go to My eSIMs.

3. Select the eSIM you wish to install.

4. Tap the Details button.

5. Tap Install eSIM/Access Data.

6. Tap the Manual tab at the top.

7. You will see the SM-DP+ Address & Activation code. Make a note of this information or keep the page open to copy the details later.

II. Installation

Manual Method

1. On your device, go to Settings.

2. Tap Cellular or Mobile.

3. Tap Add Cellular Plan or Add Mobile Data Plan.

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4. Choose Enter Details Manually. You will need to enter:

   • SM-DP+ Address

   • Activation Code

   • Confirmation Code (if available on your eSIMLive Account)

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5. Choose a label or create a custom label for your eSIM.

6. On the Default Line page, select your eSIM for cellular data only.

7. You should now see your new eSIM under Cellular Data or Mobile Data Plans.

QR Code Method

1. On your device, go to Settings.

2. Tap Cellular or Mobile.

3. Tap Add Cellular Plan or Add Mobile Data Plan.

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4. Use your printed QR code or another device that displays the QR code to scan your eSIM QR Code.

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5. If prompted, enter the 4-digit confirmation code. You can skip this step if you are not provided with a confirmation code.

6. Choose a label or create a custom label for your eSIM.

7. On the Default Line page, select your eSIM for cellular data only.

8. You should now see your new eSIM under Cellular Data or Mobile Data Plans.

IV. Accessing Data (QR Code or Manual Method)

After installing your eSIM, you must make the necessary adjustments to connect as required on your eSIM installation page.

1. On your device, go to Settings > Cellular or Settings > Mobile.

2. Tap on your newly installed eSIM plan.

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3. Toggle TURN ON THIS LINE for your eSIM and enable Data Roaming.

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4. On the same page, tap on CELLULAR DATA NETWORK or MOBILE DATA NETWORK. Enter the APN (Access Point Name) in the provided field if required. You can find the APN details in the eSIM installation details on your eSIMLive App/Account.

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5. Go back to Settings > Cellular or Settings > Mobile.

6. Select your eSIM for Cellular Data or Mobile Data. Be sure to turn OFF “Allow Cellular Data Switching” to avoid charges on your other line.

7. Go to your eSIM settings and select the supported network.

If you have any questions, please feel free to contact our support team.

What Payment Methods Are Accepted?

We accept the following payment options:

• Credit and debit cards (VISA, Mastercard, American Express, and UnionPay)

• PayPal

• Airmoney (eSIMLive’s reward currency)

• Apple Pay (availability may vary depending on your country)

• Google Pay

• Alipay (only available through the mobile app)

You can also use Airmoney in combination with other payment methods. Simply select your preferred payment option and choose “Apply Code/Use Airmoney” to enter the amount of Airmoney you wish to apply.

For any questions, please don’t hesitate to reach out to our support team.

When Is Identity Verification Required?

In some countries, it’s necessary to complete a Know Your Customer (KYC) procedure before you can activate a new telecommunications service. This procedure, called eKYC, uses electronic methods for verifying your identity and address without paperwork. You’ll need to upload a document for verification if this process is required.

If your eSIM purchase requires eKYC, you will be informed of this requirement before finalizing your purchase.

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Should you have any questions or need further assistance, please feel free to reach out to our support team.

When Does My eSIM Data Package Expire?

The expiration of your eSIM data package is based on either the validity period or the amount of data used. Your eSIM data package is valid for the duration indicated, as long as you don’t consume all the data before that period ends. The validity period starts when the eSIM is activated.

Generally, eSIMs activate when they connect to a network supported at your destination. However, some eSIMs might activate immediately upon installation, regardless of where you are. For specific activation details, check Additional Information > Activation Policy before making your purchase.

To find out the optimal time to install your eSIM, please review “When can I install my eSIM?”

If you have any questions, feel free to reach out to our support team.

To update your APN settings, follow these steps:

Your APN (Access Point Name) might need to be configured to access data with specific eSIMLive eSIMs.

If APN settings are necessary for your eSIM, you can find the details on the eSIM installation page by navigating to My eSIMs > Details > Install eSIM/Access Data.

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On iOS:

1. Open Settings on your device.

2. Select Cellular/Mobile Data.

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3. Choose your eSIM under Cellular/Mobile Data Plans.

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4. Tap on Cellular/Mobile Data Network.

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5. Enter the new APN settings in the Cellular/Mobile Data APN field as specified in the eSIM installation details (all lowercase, all one word). For example, *globaldata. Different eSIMs may have unique APN settings, which you can find on the Install eSIM/Access Data page in your eSIMLive account. If no APN is listed, the eSIM’s APN is configured automatically.

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6. Leave the other fields empty.

On Android:

1. Open Settings on your device.

2. Go to Network & Internet.

3. Select Mobile Networks.

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4. Tap on Access Point Names.

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5. Input the new APN settings as specified in the eSIM installation details (all lowercase, all one word). For example, *globaldata. The correct APN settings will be available on your Install eSIM/Access Data page.

6. Leave the other fields empty.

For any questions or further assistance, please contact support.

When Can I Install My eSIM?

To know when you can install your eSIM, it’s essential to understand the activation policy. Most eSIMs will only activate once they connect to a supported network at your destination. However, some eSIMs will activate immediately upon installation, regardless of your location.

How Can I Know When My eSIM Will Activate?

You need to check your eSIM’s activation policy.

Before Purchase:

1. Look up the country you want to buy an eSIM for.

2. Choose the eSIM you prefer.

3. Review the Additional Information.

4. Tap Show more to find the Activation Policy.

After Purchase:

1. Navigate to My eSIMs > Details > Show more > Activation Policy.

The activation policy will be one of the following:

• “The validity period starts when the eSIM connects to any supported network(s)”: This means you can install the eSIM before traveling without activating it. Once you arrive at your destination, you can connect by turning on your eSIM line, provided the setup has been completed as advised on your eSIM installation page.

• “The validity period starts at the installation”: This means your eSIM will activate immediately upon installation, and the validity period will begin even if you haven’t reached your destination.

If you have any questions, please feel free to contact support.

How Can I Find an eSIM for My Destination?

eSIMLive provides eSIMs for various destinations worldwide. Our eSIMs are organized by the following coverage categories:

• Country

• Region

• Global

To locate an eSIM for your destination, visit our website or app (available for iOS and Android) and enter your destination in the search bar. Alternatively, you can browse through all the listed countries and regions.

For regional and global eSIMs, verify the COVERAGE to ensure your destination is included.

If you need any assistance, please contact support. We’ll be happy to help.

How Do I Install and Set Up an eSIM on My Android Device?

To ensure a successful eSIM installation and setup, please follow these steps:

Prerequisites:

• Your device must support eSIM functionality and be network unlocked (see “What devices support eSIM?” and “How to check if my Android device supports eSIM?”).

• You need a stable internet connection, preferably WiFi, to download the eSIM properly.

There are two ways to add an eSIM to your device:

1. By scanning the QR Code from the “QR code” tab.

2. By adding the installation details manually from the “Manual” tab.

I. Preparation

1. Log in to your eSIMLive account.

2. Go to My eSIMs.

3. Locate the eSIM you want to install.

4. Tap the Details button.

5. Tap Install eSIM/Access Data.

6. Choose the type of installation.

7. Tap QR Code or Manual Installation. Please print the code or use a different device to display the QR code.

II. Installation

Option 1: By Scanning the QR Code

1. Select the QR Code tab at the top (you may choose the share QR button to display it on another device).

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2. Open Settings on your device.

3. Tap on Network & Internet.

4. Tap the Add or + icon next to Mobile Network.

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5. Tap Next when asked, “Don’t have a SIM card?”.

6. Scan your QR code and add the confirmation code if prompted.

7. Return to your Install eSIM/Access Data screen.

8. Turn on eSIM under Mobile Network.

9. Enable Mobile Data.

10. Enable Data Roaming (turn off your primary line to avoid roaming charges from your carrier provider when overseas).

11. Go to Network & Internet and tap on Mobile Network to set the correct network preferences listed in the Additional Info at the bottom-right of the selected data package page.

12. Set up an APN (Access Point Name) on your device if required.

Option 2: By Adding the Details Manually

If you experience issues scanning the QR code or cannot scan it, you can enter eSIM details manually. Follow these steps:

1. Choose the Manual tab at the top.

2. Copy the SM-DP+ Address & Activation Code (manual installation information).

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3. Tap on Network & Internet.

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4. Tap the Add or + icon next to Mobile Network.

5. Tap Next when asked, “Don’t have a SIM card?”.

6. Tap Enter Code Manually. You will be asked to enter your SM-DP+ Address as provided on your eSIM installation page.

7. Turn on your eSIM under Mobile Network.

8. Enable Mobile Data.

9. Enable Data Roaming (turn off your primary line to avoid roaming charges from your carrier provider when overseas).

10. Set up an APN (Access Point Name) on your device if required.

Important Tip

Once the eSIM has been installed either via QR code or manual method, you can easily complete the steps for accessing data through the shortcuts to your device’s screens by tapping the SETTINGS buttons from your Access data steps.

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If you need any assistance, please feel free to contact us.

How Do I Sign Up for an eSIMLive Account?

You can sign up for an eSIMLive account either through the eSIMLive website or the eSIMLive app.

On the eSIMLive Website:

1. Visit the eSIMLive website.

2. Click on Log in/Sign up in the top right corner.

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3. To sign up with Facebook, Google, or Apple ID, click on the corresponding icon at the bottom. To sign up via email, fill in your details in the form and click on Sign up.

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4. An activation code will be sent to your email.

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5. Enter the activation code and click on Continue.

On the eSIMLive App:

1. Open the eSIMLive app.

2. Tap on Profile in the bottom menu.

3. Tap on Log in/Sign up.

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4. To sign up with Facebook, Google, or Apple ID, click on the respective icon at the bottom. To sign up using email, fill in your details in the form and tap on Sign up.

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5. An activation code will be sent to your email.

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6. Enter the activation code and tap on Continue.

If you have any questions, please contact support for assistance.

How Can I Obtain an eSIM?

You can acquire an eSIM through our website or the eSIMLive app.

On the eSIMLive Website:

1. Create an eSIMLive account, or log in if you already have one.

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2. Search for eSIMs available for your selected country or region.

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3. Pick your desired data plan.

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4. Choose your payment method, agree to the terms, and click Complete Order.

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5. You will be directed to a confirmation page and receive a confirmation email.

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6. Access your eSIM under eSIM Details or find it in the My eSIMs tab.

7. Follow the installation instructions provided on your eSIM details page to set up your eSIM on your device.

On the eSIMLive App:

1. Go to Profile and tap Log in or Sign Up at the top.

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2. In the Store tab, enter the country you need to search for available eSIMs.

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3. Select the eSIM you want.

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4. Choose your payment method and tap Complete Order.

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5. Navigate to the My eSIMs tab and tap Details.

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6. Follow the setup instructions on your Install eSIM/Access Data page to install your eSIM on your device.

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For any assistance, please contact our support team.

Using & Managing eSIMs

How Can I Remove an eSIM from My iOS Device?

You can safely remove eSIMs from your device under the following circumstances:

1. No Active Data Package:

   • Verify that there are no active data packages tied to the eSIM. If the eSIM still has an active data plan that hasn’t expired, it’s advisable to keep it until the plan is fully utilized or expires. You can check the status of your eSIM in your eSIMLive account through the app or website.

2. Not Needed Anymore:

   • If the eSIM has been used and cannot be recharged or reused, you can proceed to remove it. Some eSIMs are designed for single use only and can be deleted once used.

3. Replacing with a New eSIM for the Same Region:

   • If you are installing a new eSIM for the same country or region, it’s a good practice to remove the old eSIM first. This prevents any potential confusion and ensures a smooth installation of the new eSIM.

To Remove an eSIM from Your iOS Device:

1. Open Settings on your device.

2. Tap on Cellular or Mobile Data.

3. Choose the eSIM you wish to remove.

4. Tap on Remove Cellular Plan, Remove eSIM, Delete Mobile Plan, or a similar option.

For detailed steps specific to your device model, refer to the respective guide for removing eSIMs.

If you need any help, don’t hesitate to contact support.

What is Discover+ Global eSIM?

The Discover+ Global eSIM enables users to stay connected globally through data, voice calls, and text messaging. It offers an affordable and immediate solution for travelers, ensuring you remain in contact with friends, family, and colleagues wherever you go.

Key Features:

• Phone Number: Yes, the Discover+ Global eSIM includes an international phone number registered in Austria. For seamless communication, make sure to include the Austria country code (+43) when sharing your eSIM number for calls and texts, both local and international.

• Making Phone Calls: You can both make and receive phone calls with the Discover+ Global eSIM. Ensure that the number you’re calling starts with the appropriate country code. For instance, if you’re in Japan and calling the Philippines, use the Philippines country code (+63) before entering the number.

• Sending Text Messages: The eSIM supports sending and receiving SMS messages. Always include the necessary country code when sending texts to ensure they are successfully delivered.

• Top-Up Packages: Top-up packages are available for purchasing, covering data, voice, and text services. However, individual top-ups for data, voice, or SMS are not offered. Incoming text messages do not deplete your SMS balance. Note that if your available call minutes are exhausted, you will not be able to receive calls, and call durations are rounded up to the nearest minute.

• Tracking Usage: You can monitor your data, call, and text usage through the eSIMLive app or website.

• Country Restrictions: Check the Discover+ Global eSIM product information page for details on supported countries.

• Device Compatibility: This eSIM is compatible with any device that supports eSIM technology and is network unlocked.

For further inquiries or support, please contact our customer service team. We’re here to assist you!

How Can I Reduce Data Usage on My Android Device?

Android devices come equipped with a Data Saver feature designed to help you manage and limit your data consumption. This tool allows you to control which apps can use data in the background and foreground, making it easier to stay within your data limits. Here’s how to set it up:

For Samsung Galaxy Devices:

1. Open the Settings app.

2. Tap on Connections.

3. Select Data Usage.

4. Choose Data Saver.

5. Toggle the switch next to Turn on now to activate Data Saver.

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To specify which apps can still use data while Data Saver is active:

1. Tap on Allowed to use data while Data Saver is on.

2. Toggle the switches next to the apps you want to allow unrestricted data access.

For Google Pixel Devices:

1. Open the Settings app.

2. Tap on Network & Internet.

3. Select Data Saver.

4. Toggle the switch next to Use Data Saver to enable the feature.

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To allow certain apps to bypass Data Saver restrictions:

1. Tap on Unrestricted data.

2. Toggle the switches next to the apps you wish to grant unrestricted access.

If you have any questions or need additional support, feel free to reach out to our support team. We’re here to help!

How Can I Save Data Usage on My iOS Device?

To effectively manage and reduce data usage on your iOS device, you can use features like Low Data Mode and adjust settings related to Wi-Fi Assist and iCloud Backup. Here’s how:

Enabling Low Data Mode

Low Data Mode helps conserve data by restricting background data usage and automatic updates. It’s available for both cellular and Wi-Fi connections.

1. Open the Settings app.

2. Tap Cellular or Mobile Data.

3. Select your preferred SIM if you have multiple.

4. Tap Data Mode.

5. Enable Low Data Mode.

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Disabling Wi-Fi Assist and iCloud Backup

Wi-Fi Assist can use cellular data when your Wi-Fi connection is weak, and iCloud Backup can consume data for backups. Disabling these features can help save data.

1. Open the Settings app.

2. Tap Cellular or Mobile Data.

3. Scroll down and turn off Wi-Fi Assist and iCloud Backup.

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If you have any questions or need further assistance, feel free to reach out to our support team. We’re here to help!

How Can I Track My Data Usage with iOS Widgets?

The eSIMLive iOS widget allows you to effortlessly keep an eye on your eSIM data usage right from your home screen. Here’s how you can add and set up the eSIMLive widget on your iOS device:

1. Press and hold any app icon on your home screen until the icons start to jiggle.

2. Tap Edit Home Screen.

3. Tap the + icon in the top-left corner to add a widget.

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4. Browse and select the eSIMLive app or widget from the list.

5. Pick the widget size that suits you best—small, medium, or large—and then tap Add Widget.

6. To configure which eSIM you want to monitor, long press the widget and select Edit Widget. You can also customize the widget’s background color here.

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Your eSIMLive widget is now set up and ready to help you track your data usage directly from your home screen! If you have any questions or need further assistance, feel free to contact our support team. We’re here to assist you!

How to Update Your eSIM Label

Changing the label of your eSIM can help you easily identify it, whether by country, provider, or purpose. Here’s how you can update the eSIM label on both iOS and Android devices:

For iOS Devices:

1. Open the Settings app.

2. Select Cellular or Mobile Data.

3. Choose the eSIM you want to rename under the SIMs section.

4. Tap on Cellular Plan Label.

5. Replace the current label with your new name in the Custom Label field.

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For Samsung Galaxy Devices:

1. Open the Settings app.

2. Tap Connections.

3. Select SIM Card Manager.

4. Choose the eSIM profile you wish to rename.

5. Enter your desired name for the eSIM.

6. Tap Done to save the changes.

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For Google Pixel Devices:

1. Open the Settings app.

2. Tap Network & Internet.

3. Select SIMs and choose the eSIM you wish to edit.

4. Tap the pencil icon to edit.

5. Enter a new name for the eSIM and, if you like, change the label color.

6. Tap Save to apply your changes.

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Your eSIM label will be updated on your device. You can rename it as many times as needed. For any questions or further assistance, don’t hesitate to contact our support team—we’re here to help!

Why Isn’t 5G Showing in My iPhone’s Status Bar?

If your iPhone and eSIM are both 5G-capable, you should be able to experience faster data speeds. If the 5G symbol isn’t appearing in your status bar, try these steps:

1. Confirm 5G Coverage:

   • Make sure you’re in a location with 5G coverage. If you’re outside a 5G area, your device might revert to 4G or LTE.

2. Check 5G Settings:

   • Open Settings and go to Cellular (or Mobile Data).

   • Tap on the eSIM or SIM you are using.

   • Select Cellular Data Options (or Mobile Data Options).

   • Ensure Voice & Data is set to 5G On. If 5G isn’t an option, your eSIM may not support it.

3. Reconnect to the Network:

   • Enable Airplane Mode, wait for a few seconds, then disable it. This action might help reconnect to the 5G network.

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4. Need More Help?

   • If you still can’t connect to 5G, please reach out to our support team for further assistance.

Note: Only iPhone 12 models and later support 5G. Also, ensure you’re within a 5G coverage zone, as being too far from a 5G signal may cause your device to switch to 4G or LTE.

For additional support, feel free to contact us anytime!

Can I Use 5G with My eSIM?

A number of eSIMLive eSIMs are designed to support 5G networks, though this feature depends on your device and location. Here’s what you need to know:

• 5G Capability: Verify if your eSIMLive eSIM supports 5G by checking the network details. This can be done by selecting: Buy Now > Additional Information > Network on the eSIMLive app or website.

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• Device Requirements: Confirm that your device is 5G-compatible. Only devices equipped to handle 5G can access these high-speed networks.

• Coverage Zones: 5G service is only available in areas with 5G coverage. If you are outside of a 5G zone, your device may revert to 4G or LTE for connectivity.

For further details, visit your eSIMLive account or reach out to our support team. We’re happy to assist!

Where Can I Find My eSIM’s ICCID Number?

If you need to reach out to our support team, they may request the ICCID Number for your eSIM. The ICCID (Integrated Circuit Card ID) is a unique 20-digit identifier starting with 89XXXXXXXXXXXXXXXXXX, followed by additional random digits. It uniquely identifies your eSIM.

To locate your ICCID Number, follow these steps on the eSIMLive mobile app or website:

Using the eSIMLive Mobile App:

1. Sign in to your eSIMLive account (ensure it’s the account used for purchasing the eSIM).

2. Go to My eSIMs.

3. Select Details for the eSIM you need.

4. Tap the copy icon next to the ICCID Number.

5. Paste the ICCID Number into your email or chat with support.

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Using the eSIMLive Website:

1. Log in to your eSIMLive account (make sure it’s the account used for the eSIM purchase).

2. Go to My eSIMs.

3. Click on Details for the relevant eSIM.

4. Click the copy icon next to the ICCID Number.

5. Paste the ICCID Number into your email or chat with support.

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If you have any additional questions or need further assistance, please feel free to contact our support team. We’re here to help!

How Can I Receive SMS and Calls While Using My Data-Only eSIM?

If you have a data-only eSIM plan, you can still manage calls and SMS with a different line. Here’s how to set this up on your device:

1. Verify Your eSIM Plan:

Check if your eSIMplan is indeed data-only by looking at the Additional Information. If you need to confirm whether your plan includes voice or SMS capabilities, refer to the guide “Can I make phone calls or send SMS with my eSIM?”

2. Configure Your Device for Calls and SMS:

On iOS:

1. Open Settings and go to Cellular.

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2. Select your primary line.

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3. Toggle Turn On This Line to ON.

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4. Go back to Cellular and tap Default Voice Line.

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5. Choose your primary line.

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6. Return to Cellular and select Cellular Data.

7. Make sure your eSIMLive is set as the mobile data line.

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On Samsung Devices:

Option 1: Using Quick Settings Panel

1. Swipe down from the top of the screen (swipe down again if needed).

2. Tap CALLS and choose your primary line.

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3. Tap TEXT MESSAGES and select your primary line.

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4. Ensure that your eSIMLive is set for mobile data.

Option 2: Through Settings

1. Open Settings > Connections > SIM card manager.

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2. Find the Preferred SIM card section.

3. Tap Calls and select your primary line.

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4. Tap SMS and choose your primary line.

5. Confirm that your eSIMLive is selected for mobile data.

On Pixel Devices:

1. Navigate to Settings > Network & Internet > SIMS.

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2. Choose your primary line and toggle Use SIM to ON (if it’s not already enabled).

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3. Tap Calls Preference and select your primary line.

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4. Tap SMS Preference and choose your primary line.

5. Ensure that your eSIMLive is set for mobile data.

Note: Data roaming might need to be enabled depending on your home provider’s policies. Be mindful of potential roaming fees and check with your home provider for details.

If you need more help or have questions, don’t hesitate to contact our support team. We’re here to assist!

When Can You Reuse the Same eSIM?

You can continue using your eSIM under these conditions:

• Available Top-Up Packages: If the eSIM plan offers options for additional data packages, you can keep using it.

• eSIM is Active: Ensure the eSIM remains installed on your device.

• Supported Locations: The eSIM must be used in regions where it is supported.

When you acquire an eSIM, verify if it allows for top-ups. If you plan to use the eSIM again, avoid deleting it. Instead, deactivate it by turning off Cellular Data Plans while it’s not in use. You can add more data packages as long as they are available. For information on how to top up your eSIMLive, refer to “How can I top up an eSIM?”

Conversely, you should not use the same eSIM if:

• No Top-Up Options Available: If additional data packages are not offered.

• Unsupported Regions: If you intend to use the eSIM in a country where your current plan isn’t valid.

If no top-up options are provided, the eSIM is designed for one-time use only. You can remove it safely once the data is used up or expires. For guidance on removing an eSIM, check “Can I remove an eSIM from my device?”

When traveling to a new country, confirm that your eSIMLive supports that location. Here’s a quick reference:

• Local eSIM: Valid for a single country.

• Regional and Global eSIM: Covers multiple countries.

If you have more questions or need assistance, don’t hesitate to contact our support team. We’re here to help!

Do Any Apps or Websites Limit Access When Using an eSIM?

eSIMLive itself does not restrict access to websites or apps. Generally, you should be able to use the apps and websites you regularly access with eSIMLive. However, there are a few reasons why you might encounter access issues:

• Proxy Settings: Some apps or websites may block or restrict access if they detect your connection is routed through a proxy server.

• Security Protocols: Incompatibilities between the security protocols of certain apps or websites and the routing methods used by eSIMLive might lead to restricted access.

• Location/Service Provider Restrictions: Apps or websites may limit functionality or block access if they identify you are using a service provider or location that is not permitted.

eSIMLive operates through a “roaming platform,” which could trigger restrictions from some apps or websites due to their security settings. This issue is not specific to eSIMLive and could affect various platforms.

If you encounter any issues accessing particular apps or websites with eSIMLive, it is advisable to contact the support team of those apps or websites for assistance.

For any additional support or questions, don’t hesitate to reach out to our support team. We are here to help!

Can I Receive Phone Calls on My Primary Number?

Yes, you can receive calls on your primary number if your device supports having both a SIM and an eSIM active at the same time. For iPhones, models with Dual SIM Dual Standby (DSDS) technology enable you to stay connected using both a physical SIM and an eSIM.

Here’s a breakdown for various iPhone models:

• iPhone 13 Series (Pro Max, Pro, 13, and 13 mini): These models support Dual SIM functionality, allowing you to use either two active eSIMs or one nano-SIM and one eSIM simultaneously.

• iPhone 12, 11, XS, XS Max, and XR: These models support Dual SIM with one nano-SIM and one eSIM, but you can only activate one eSIM at a time.

The specific capability to use multiple eSIMs or a combination of SIMs and eSIMs depends on your device. For detailed information, consult your device’s manufacturer.

Keep in mind that receiving calls while using data may incur data roaming charges, depending on your carrier provider.

If you have any more questions, don’t hesitate to reach out to our support team. We’re here to assist!

Can I Make Phone Calls or Send SMS with My eSIM?

Most eSIM plans are data-only, meaning traditional phone calls and SMS text messaging are not included. You won’t be able to use your eSIM for regular voice calls or text messages. However, you can utilize internet-based apps for making calls and sending messages.

Before activating your eSIM, ensure you have set up any internet-based communication apps you plan to use.

To verify if your eSIM plan includes voice and SMS features, check the details before purchase by visiting BUY NOW > Additional Information > Plan Type 

on the eSIMLive app. 

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 on the eSIMLive website.

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Can I Reinstall an eSIM?

Typically, once an eSIM is removed from your device, it cannot be reinstalled. We recommend against deleting any eSIM that you might want to use again.

If you remove an eSIM, you may encounter issues when trying to re-download it. In this situation, you would need to purchase and set up a new eSIM to connect to mobile networks in your destination.

Instead of removing an eSIM, it’s better to temporarily disable it when you’re not using it. Note that disabling an eSIM does not stop its validity period.

Why You Should Avoid Removing an eSIM You Still Want to Use

Unlike traditional SIM cards that can be easily swapped between devices, eSIM are linked to your device’s hardware and cannot be easily reinstalled or transferred.

If your eSIM expires or runs out of data, you can still add more data to it. To top up, go to My eSIMs > TOP UP and select the data package you wish to purchase.

Why Temporarily Disable Your eSIM

Temporarily disabling your eSIM helps to save data when you’re not using it and prevents unnecessary background data consumption. This is particularly useful when traveling or when you have a limited data plan.

To Temporarily Disable an eSIM:

On iOS Devices:

1. Go to Settings > Cellular > SIMs.

2. Select the relevant eSIMLive.

3. Turn off “Turn This Line On”.

On Android Devices:

1. Open Settings > SIM cards & mobile networks.

2. Choose Manage eSIM and select the eSIMLive you want to disable.

3. Tap “Disable” in the prompt.

Disabling an eSIMLive puts it in a dormant state but does not permanently deactivate it. You can reactivate it whenever needed.

If you have any issues or need help managing your eSIM, please contact our support team. We’re here to assist!

How Can I Remove an eSIM from My iOS Device?

You can safely delete an eSIM from your iOS device in the following situations:

1. No Active Data Package: If your eSIM no longer has an active data package, it is safe to remove it. To verify if the data package is still valid, check your eSIM account via the eSIMLive app or website. If the package has expired or is no longer needed, you can proceed with removal.

2. No Longer Required: If you have an eSIM that you do not intend to use anymore, or if it was meant for one-time use and cannot be reloaded, you can delete it.

3. New eSIM for the Same Country/Region: When setting up a new eSIM for the same country or region, it’s often helpful to remove the old eSIM to prevent confusion. Starting fresh with a new eSIMLive ensures a more straightforward installation process.

How to Remove an eSIM from Your iOS Device:

1. Open Settings.

2. Tap on Cellular or Mobile Data.

3. Select the eSIMLive you wish to delete.

4. Tap on Remove Cellular Plan or Remove eSIM, based on the option available.

If you have any issues or need further assistance, please reach out to our support team. We’re here to assist you!

How to Recharge Your eSIM

Only eSIMs that support recharging can be topped up. Before purchasing, verify if your eSIM is rechargeable by checking the “Additional information” section.

Once you’ve purchased a rechargeable eSIM, follow these steps to add more data:

1. Sign in to your eSIMLive account.

2. Navigate to My eSIMs.

3. Select the eSIM you want to recharge and tap Top up.

4. Choose the top-up package you wish to apply.

If you don’t see a Top-up option or it’s not functional, this means that either the eSIM cannot be recharged or there may have been a network change. In such cases, you’ll need to purchase a new eSIM.

Note: If your top-up doesn’t activate right away, try these solutions:

• Restart your phone.

• Toggle airplane mode on and off to refresh the connection.

• For any issues, reach out to support.

Can I Use Tethering (Personal Hotspot) with My eSIM?

Yes, you can use your personal hotspot with your eSIM, provided your device and network support it.

For iOS Devices:

1. Open Settings.

2. Go to Personal Hotspot.

3. Enable Allow Others to Join.

4. Check if an APN is required on your eSIM installation page. If so, you’ll need to manually set the APN for the hotspot as follows:

   • Go to Settings.

   • Navigate to Cellular or Mobile Data.

   • Select your eSIM under Cellular/Mobile Data Plans.

   • Tap Cellular/Mobile Data Network.

   • Enter the APN provided in the eSIM installation details in the Personal Hotspot APN field (make sure it is in lowercase and all one word).

   • Leave the Username and Password fields empty.

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For Android Devices:

1. Set the APN before enabling Hotspot & Tethering.

2. From the Home screen, go to Settings (access it by pulling down the notification bar and tapping the gear icon).

3. Select Network & Internet.

4. Tap Hotspot & Tethering.

5. Turn on the Wi-Fi hotspot.

If you have any questions or need assistance, please contact support.

Can I Install the Same eSIM on Multiple Devices?

eSIMs are designed for use on a single device only. They cannot be installed or reinstalled on multiple devices.

Once you activate an eSIM on a specific device, it is permanently linked to that device and cannot be transferred to another. This policy ensures that the eSIM remains securely associated with the designated device and user.

If you remove the eSIM from your device—for instance, if you upgrade to a new device or need to troubleshoot—it cannot be reinstalled on that device or any other. You would need to purchase a new eSIM to connect to a mobile network on a different device.

Please ensure you install the eSIM only on the device you plan to use for the entire validity period of the eSIM.

For further assistance, please contact our support team. We are here to help!

What Happens to Unused Data After the Validity Period?

Data on an eSIM is only valid within the specified period. Any remaining unused data will expire and cannot be used after the validity period ends.

If your eSIM is rechargeable, you can extend its use by adding a new data package. Simply select the TOP UP option on your eSIM to continue using the same eSIM with a refreshed data plan.

If you have any questions or need further assistance, please reach out to our support team. We’re here to help!

How to Check Your Current Data Usage

You can view your current data usage through your eSIMLive account and device settings.

Via eSIMLive Account:

1. Log in to your eSIMLive account.

2. Navigate to My eSIMs.

3. Select the eSIM you wish to check.

4. If available, a data bar will display your remaining data. If not, follow the instructions provided under “DATA USAGE.”

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On iOS Devices:

1. Open Settings on your device.

2. Go to Cellular or Mobile Data.

3. Check the data usage under Current Period Roaming.

4. For more details, you can refer to the instructions on the Apple website.

On Android Devices:

1. Open the Settings app on your phone.

2. Tap Network & Internet.

3. Select Data Usage or Mobile Network.

4. Your data usage will be displayed under Mobile.

If you need further assistance, don’t hesitate to contact support.

How to Identify Which eSIM is Using Data

To determine which of your eSIMs is currently using data, follow these steps:

On iOS Devices:

1. Open Settings on your device.

2. Tap Cellular or Mobile Data.

3. Check Cellular Data to see which plan is active.

4. If you have multiple eSIMs installed, your device will show the available plans that are turned on under Cellular Plans.

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On Android Devices:

(Please note that these steps might vary based on the device model. The following does not apply to Samsung devices.)

1. Open the Settings app on your device.

2. Go to Network & Internet.

3. Select Mobile Network to view the active plans.

4. If you have several eSIMs, your device will indicate which eSIM is in use by displaying its label. This label is the name you assigned to the eSIM during setup.

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On Samsung Devices:

1. Open Settings on your device.

2. Go to Connections.

3. Tap SIM Card Manager.

4. Scroll down to Preferred SIM card and check which line is selected for Mobile Data.

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If you have any questions or need further assistance, please contact support.

How Many eSIMLive eSIMs Can I Install?

Devices that support eSIMs usually allow for the installation of multiple eSIMs. The number of eSIMs you can have active at once varies depending on the device model:

• Dual SIM Dual Active (DSDA) Devices: These devices can handle two active eSIMs simultaneously or a mix of a nano-SIM and an eSIM. Examples include the iPhone 13, Galaxy S24, Google Pixel 7, and newer models from iPhone, Galaxy, and Pixel series.

• Dual SIM Dual Standby (DSDS) Devices: These models support one active eSIM at a time, paired with a nano-SIM. Examples include iPhone 12, iPhone 11, iPhone XS, iPhone XS Max, and iPhone XR.

• Android Devices: Most Android phones allow only one active eSIM. However, Google Pixel 7 and later versions can support two eSIM profiles at once, depending on carrier support.

For iPhones, you can store between five and ten eSIM profiles. Samsung Galaxy, Google Pixel, Huawei, and other Android devices generally support between five and seven eSIMs. The exact number may differ based on the device model.

If you need additional help, please reach out to our support team. We’re here to assist you!