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A1. If you're having trouble getting your eSIMLive connected to the internet on your Google Pixel device after installation, make sure you've completed the Access Data setup for your eSIM.
Here's how to do it:
Open the eSIMLive app.
Navigate to My eSIMs.
Select the specific eSIM you're setting up.
Tap on View Instructions.
Follow the Access Data instructions provided.
Before proceeding with the following steps, confirm that the eSIM line is ENABLED and selected for mobile data.
Ensure eSIM Activation and Network Setup:
Enable eSIM:
Open Settings.
Navigate to Network & internet.
Tap SIMs.
Ensure your eSIM from eSIM Live is enabled. If not, toggle it ON.
Enable Mobile Data:
Still, in Settings, go to Network & internet.
Tap SIMs.
Toggle ON Mobile data.
Connect to the Supported Network:
Select Network Manually:
In Settings, go to Network & internet.
Tap SIMs.
Select your eSIM from eSIM Live.
Disable Automatically select network.
Choose the network specified in your eSIM's Access Data information.
Update APN Settings (if needed):
Check if you need to update APN settings by viewing your eSIM Live instructions in the app.
Go to Settings > Network & internet > SIMs > Select your eSIM.
Tap Access Point Names.
Tap the + icon to add a new APN.
Enter the new APN provided in the APN field.
Label it as eSIM Live in the Name field.
Leave other fields blank.
Tap the three-dot menu in the upper right corner.
Select Save and ensure the added APN is selected.
Enable Data Roaming (if required):
If instructed by eSIM Live, enable Data Roaming.
Navigate to Settings > Network & internet > SIMs > Select your eSIM.
Toggle Roaming ON or OFF based on instructions.
After following these steps correctly, your eSIM Live should now be successfully connected to the internet. For further assistance, feel free to contact our support team, and we'll gladly assist you.
These steps should guide users through setting up and ensuring connectivity for their eSIM Live on their device.
If you're experiencing difficulties removing an eSIM Live profile from your Samsung Galaxy S22 due to a software bug, here are some steps you can take to manage your eSIMs until a fix is released by Samsung:
Check for Software Updates:
Ensure your device has the latest software updates installed.
Go to Settings.
Scroll down and tap on Software update.
Tap Download and install if an update is available.
Remove/Add a Physical SIM:
Sometimes inserting or removing a physical SIM can force the SIM manager to reload.
Insert the SIM removal pin into the hole to release the tray.
Gently pull the tray out from the tray slot.
Ensure a physical SIM is in the tray.
Insert the tray back into the tray slot.
Restart Your Device:
Restarting your device can resolve various technical issues.
Press and hold the side key and the volume down button simultaneously.
Tap Restart.
Tap Restart again to confirm.
Reset Network Settings:
Resetting network settings will erase saved Wi-Fi networks, mobile data settings, and Bluetooth connections.
Go to Settings.
Scroll down and tap General Management.
These steps should help you manage your eSIM Live on your Samsung Galaxy S22 until Samsung releases a software update to address the issue of deleting eSIM profiles. If you continue to experience problems, consider contacting Samsung support for further assistance.
Here’s how you can check and resolve this issue:
Check Device Lock Status:
Open Settings.
Tap on General and then select About.
Look for the section related to carrier lock.
If you see a message stating "No SIM restrictions," your device is unlocked and should be able to use eSIMs without issues.
Contact Your Carrier:
If you don't see the message indicating any SIM restrictions, your device may be locked to a specific carrier.
Contact your current carrier to request unlocking of your device.
Once unlocked, you should be able to install and use eSIM Live without any problems.
Contact Support:
If you have confirmed that your device is unlocked but still encounter issues with eSIM Live, please reach out to our support team for further assistance.
Ensuring your device is unlocked is crucial for successfully using eSIM Live. If you need additional help or clarification, don't hesitate to get in touch with our support team
don't worry, there are steps you can take to resolve this issue:
Understanding the Activation Process:
Sometimes, an eSIM Live can appear stuck on "activating" if you've installed it but haven't yet reached your destination country/region.
Rest assured that the eSIM Live is fully installed, even if it shows "activating" or "activation failure."
Network Coverage Needed:
The activation process typically completes once you arrive at your destination and your device connects to the local network coverage.
Using Non-Network Dependent Features:
While the eSIM Live shows "activating," you should still be able to use other device features that don't require network connectivity.
Wait Until Arrival:
Upon reaching your destination and entering a network coverage area, the eSIM Live should activate successfully.
Here are some screenshots for reference.
(Images)
5.Contact Support if Needed:
If you encounter persistent issues or have questions, please reach out to our support team. We're here to assist you.
Rest assured, your eSIM Live will activate once you're in the appropriate network area. If you need further assistance, feel free to get in touch with our support team for personalized help.
it typically indicates an installation issue due to several possible reasons:
(Error message image on phone)
Exceeded eSIM Limit:
eSIM Live devices can support multiple eSIMs, but the number you can have active simultaneously may vary by device model. For instance, iPhones can typically store between 5 to 10 eSIMs depending on storage capacity.
If you've reached the maximum eSIM storage on your device, you'll need to remove old eSIMs. You can find instructions on how to remove eSIMs here: How to Remove an eSIM from Your Device.
Cellular/Mobile Data Disabled:
Ensure that cellular or mobile data is enabled in your device's settings.
Duplicate eSIM Installation:
Attempting to install an eSIM that's already installed can lead to this error. Most eSIMs can only be installed once.
Verify if the eSIM is already installed on your device by going to Settings > General > About and checking for the ICCID (a 20-digit number starting with 89XXXXXXXXXXXXXXXXXX and ending with a random extra number).
Installation in Poor Connectivity Conditions:
Issues may arise if you try to install the eSIM using a weak or unreliable internet connection, such as the ship's Wi-Fi or public Wi-Fi.
If the problem persists, please contact our support team for assistance.
Addressing these factors should help resolve the ‘Unable to Complete Cellular Plan Change' error with your eSIM Live. For detailed instructions specific to your eSIM installation, refer to the eSIM installation page provided. If you continue to experience issues, our support team is ready to assist you further.
